dmmotors

 



















 

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DLTB CUSTOMER CARE SURVEY

       
ROUTE      
FROM DEPARTURE :
TO ARRIVAL :
BUS NO DATE OF TRIP
    TICKET NO.
Q How many times did you have a rode with DLTB?  
     
       
Q

How often do you ride with DLTB?

 
  Daily
Once a Week
2 to 3 time a month
Less than once a month
   
     
Q

What is your overall assessment in riding with DLTB?

 
  VeryCommendable
Satisfactory
Need Improvements on
    Quality of Bus Units
    Customer Service
    Terminal Facility
Unsatisfied
   
       
Q

Would you ride DLTB again in the future?

   
  Definitely
Probably
Not Sure
Probably Not
Definitely Not
   
     
Q

Would you recommend DLTB to your colleagues and friends?

 
  Definitely
Not Sure
Definitely Not
   
     
Q

In what aspect did you find DLTB’s competitiveness?

 
  Schedule of Trips
Fare Rates
Customer Service
Quality of Bus Units
Driver’s Safety Awareness
Others:
   
 
     
Q

What did you like best about your riding experience with DLTB?

 
 
     
Q

What do you like least about your riding experience with DLTB?

 
 
     
Q

How would you compare DLTB to other bus companies?

 
  Much Better
Somewhat Better
About the Same
Somewhat Worse
Much Worse
No idea
   
       
Q

Type here your other Complaint:

   
 
       

Your Email Address

     
       
     
       
 
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
 
 
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